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Special Assistance

Caring for you, every stage of the journey

  • Special Travel Assistance

    Bournemouth Airport has a reputation for being a friendly, easy to use airport.

    We hope the following information will help you to plan your trip and provide a stress free start to your journey.

  • Booking Assistance

    It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods – travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites). These booking details will then be passed to our disability service provider.

    Please download our accessibility guide for Bournemouth Airport, which will guide you through each step of the airport experience, highlighting areas in which you can wait for PRM assistance and detailing how they will assist you through each stage of the airport journey.

    Bournemouth Airport are building relationships with the Bournemouth Blind Society and Autism Wessex to ensure our team have an insight into how best to assist passengers who live with these conditions.

    We welcome their representatives to visit and deliver training/give information to our staff. We also have staff on site who are now Dementia Champions and they are now in a position to deliver training to our team to encourage them to become Dementia Friends.

    When putting together our Accessibility Guide we valued their input alongside that of the Reduced Mobility Rights Limited.

    For more information on the registered organisations Bournemouth Airport has worked closely with in creating our accessibility guide, please view our list of the accessibility support groups who continue to provide insight into accessibility requirements:

    For general enquiries please contact the helpdesk on 07534988571.

  • Airport Security

    All our Security Officers are trained in Equality & Diversity to enable them to understand sensitivities regarding disabilities. Our Security staff are obliged to carry out a hand search whenever a passenger activates the Archway Metal Detector, if you are a wheelchair user that’s likely to be the case. Walking aids are provided to assist passengers through the Archway Metal Detector and seating is available close to the AMD, there is also a private search area available within the security screening area. Water is available if required and if you need to take liquid medication in your hand luggage this will be screened using specific equipment.

    For a comprehensive breakdown of the security procedures in place at the airport and how these specifically refer to persons with reduced mobility, please refer to our dedicated Security Procedures page.

  • Mobility Equipment

    Travelling with an Electric Mobility Aid

    At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.

    You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter. The airline will also require the make and model of your mobility equipment along with the weight and dimensions, this information is required to make your electric mobility aid safe for travel.

    When you arrive at Bournemouth Airport for your departure flight, please proceed to one of the Help points or Information Desk within the Terminal. From this point a member of staff will assess your needs and will ensure that your electric mobility aid is safe for travel.

    You can remain in your electric mobility aid right up to the aircraft door. However, staff may ask you to transfer to one of our wheelchairs at the gate. By doing this your electric mobility aid can be taken to the aircraft side for loading in a timely manner. Staff will then board you on your flight.

    On arrival back into Bournemouth Airport you will be met by a member of staff who will collect your electric mobility aid from the aircraft hold, and will then assist you through the arrivals process. If there is a problem with your electric mobility aid on arrival at Bournemouth Airport will provide a courtesy wheelchair.

  • Facilities and Services Parking

    Disabled ‘drop off’ and parking spaces are located in Car Park 1 for any length of stay. Normal car park charges apply. Unfortunately increased security measures mean that vehicles are no longer able to park at the front of the terminal building.

    On arrival at Bournemouth Airport

    • If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should contact staff using the help point located in Car Park 1
    • Alternatively, contact staff using the help point located next to the Information Desk which is located in the main terminal building.

    Wheelchairs

    If you need to borrow a wheelchair whilst at the airport, please contact staff using any of the help point at the airport . Wheelchairs are available free of charge, but please note are subject to availability.

    Boarding the aircraft

    We have a range of equipment to help you board the aircraft quickly and efficiently. They will discuss individual requirements with you and arrange the most appropriate type of help.

    Passenger Assistance

    These new areas are easy to locate and can be found adjacent to the Information Desk, in the Departure Lounge and in the International and Domestic Arrivals Halls.

    Toilet facilities

    There are fully equipped disabled toilets located in all areas of the terminal building.

    Telephones

    Public telephones are available in the terminal. Lowered units may be found in the airside restaurant area.

    Assistance dogs

    Assistance dogs are allowed into the terminal building and may travel on aircraft, providing they comply with the Pets Travel Scheme (PETS).

    For advice on flying with your assistance dog contact:

    www.guidedogs.org.uk or www.hearingdogs.org.uk

    Useful contacts

    Bournemouth Airport (main switchboard) – 01202 364 000

    Disability service provider – 07534988571

    Useful web links

    www.gov.uk/transport-disabled/planes

    The UK government code of practice for access to air travel for disabled people may be found at: www.dft.gov.uk

  • Compliance Procedures

    European Legislation

    The Regulation No 1107/2006 concerns the rights of disabled persons and persons with reduced mobility when travelling by air.

    From the 26 July 2008 new European legislation (Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air) comes into force.

    The aim of this legislation is to ensure that consistently high quality disabled assistance is provided at airports throughout the European community.

    The airport will have overall responsibility and management of this new service.

    In order to comply with Article 9 clause 3 of the new legislation we are publishing our table of service standards.

    Performance Standards

    Our Performance

Special Travel Assistance

Bournemouth Airport has a reputation for being a friendly, easy to use airport.

We hope the following information will help you to plan your trip and provide a stress free start to your journey.

Booking Assistance

It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods – travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites). These booking details will then be passed to our disability service provider.

Please download our accessibility guide for Bournemouth Airport, which will guide you through each step of the airport experience, highlighting areas in which you can wait for PRM assistance and detailing how they will assist you through each stage of the airport journey.

Bournemouth Airport are building relationships with the Bournemouth Blind Society and Autism Wessex to ensure our team have an insight into how best to assist passengers who live with these conditions.

We welcome their representatives to visit and deliver training/give information to our staff. We also have staff on site who are now Dementia Champions and they are now in a position to deliver training to our team to encourage them to become Dementia Friends.

When putting together our Accessibility Guide we valued their input alongside that of the Reduced Mobility Rights Limited.

For more information on the registered organisations Bournemouth Airport has worked closely with in creating our accessibility guide, please view our list of the accessibility support groups who continue to provide insight into accessibility requirements:

For general enquiries please contact the helpdesk on 07534988571.

Airport Security

All our Security Officers are trained in Equality & Diversity to enable them to understand sensitivities regarding disabilities. Our Security staff are obliged to carry out a hand search whenever a passenger activates the Archway Metal Detector, if you are a wheelchair user that’s likely to be the case. Walking aids are provided to assist passengers through the Archway Metal Detector and seating is available close to the AMD, there is also a private search area available within the security screening area. Water is available if required and if you need to take liquid medication in your hand luggage this will be screened using specific equipment.

For a comprehensive breakdown of the security procedures in place at the airport and how these specifically refer to persons with reduced mobility, please refer to our dedicated Security Procedures page.

Mobility Equipment

Travelling with an Electric Mobility Aid

At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.

You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter. The airline will also require the make and model of your mobility equipment along with the weight and dimensions, this information is required to make your electric mobility aid safe for travel.

When you arrive at Bournemouth Airport for your departure flight, please proceed to one of the Help points or Information Desk within the Terminal. From this point a member of staff will assess your needs and will ensure that your electric mobility aid is safe for travel.

You can remain in your electric mobility aid right up to the aircraft door. However, staff may ask you to transfer to one of our wheelchairs at the gate. By doing this your electric mobility aid can be taken to the aircraft side for loading in a timely manner. Staff will then board you on your flight.

On arrival back into Bournemouth Airport you will be met by a member of staff who will collect your electric mobility aid from the aircraft hold, and will then assist you through the arrivals process. If there is a problem with your electric mobility aid on arrival at Bournemouth Airport will provide a courtesy wheelchair.

Facilities and Services Parking

Disabled ‘drop off’ and parking spaces are located in Car Park 1 for any length of stay. Normal car park charges apply. Unfortunately increased security measures mean that vehicles are no longer able to park at the front of the terminal building.

On arrival at Bournemouth Airport

  • If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should contact staff using the help point located in Car Park 1
  • Alternatively, contact staff using the help point located next to the Information Desk which is located in the main terminal building.

Wheelchairs

If you need to borrow a wheelchair whilst at the airport, please contact staff using any of the help point at the airport . Wheelchairs are available free of charge, but please note are subject to availability.

Boarding the aircraft

We have a range of equipment to help you board the aircraft quickly and efficiently. They will discuss individual requirements with you and arrange the most appropriate type of help.

Passenger Assistance

These new areas are easy to locate and can be found adjacent to the Information Desk, in the Departure Lounge and in the International and Domestic Arrivals Halls.

Toilet facilities

There are fully equipped disabled toilets located in all areas of the terminal building.

Telephones

Public telephones are available in the terminal. Lowered units may be found in the airside restaurant area.

Assistance dogs

Assistance dogs are allowed into the terminal building and may travel on aircraft, providing they comply with the Pets Travel Scheme (PETS).

For advice on flying with your assistance dog contact:

www.guidedogs.org.uk or www.hearingdogs.org.uk

Useful contacts

Bournemouth Airport (main switchboard) – 01202 364 000

Disability service provider – 07534988571

Useful web links

www.gov.uk/transport-disabled/planes

The UK government code of practice for access to air travel for disabled people may be found at: www.dft.gov.uk

Compliance Procedures

European Legislation

The Regulation No 1107/2006 concerns the rights of disabled persons and persons with reduced mobility when travelling by air.

From the 26 July 2008 new European legislation (Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air) comes into force.

The aim of this legislation is to ensure that consistently high quality disabled assistance is provided at airports throughout the European community.

The airport will have overall responsibility and management of this new service.

In order to comply with Article 9 clause 3 of the new legislation we are publishing our table of service standards.

Performance Standards

Our Performance