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COVID-19: Latest passenger information >>

Updated: 08/09/2020

We urge all passengers to adhere to the Government for safe air travel. Please contact the airline for the latest schedule information.

The Foreign & Commonwealth Office currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted.

All passengers are required to complete a Government Public Health Passenger Locator Form before arriving in the UK. You cannot submit the form until 48 hours before you’re due to arrive in the UK.

TUI UK has cancelled all holidays the Canary Islands up to and including 24th September and all holidays to the Balearic Islands until next year.

If you arrive in England from Spain you will need to self-isolate.

Click here for the Government’s latest safe air travel guidance for passengers.

The safety and well-being of our staff and passengers is our number one priority. We are continuing to rigorously implement all Government guidance and remain in regular contact with all relevant authorities. Some of the measures which are currently in place at the airport include:

Enhanced cleaning in the terminal and throughout the site
Installation of additional hand sanitiser units
Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
Protective desk screens and reduced capacity in public areas
Access and egress restrictions (one-way system)
Displaying the latest public health information throughout the airport, including regular announcements

Your Travel Plans

If you are concerned your flight may be cancelled or you wish to discuss changing your travel plans, please contact your airline directly. You can find the latest country specific travel advice on the Foreign & Commonwealth Office website.

Getting To & From the Airport

Local bus and rail services remain operational with reduced schedules. PRC Streamline Taxis bookings can be made by calling 01202 68 45 50.

Parking

All official airport car park bookings come with free cancellation protection. All bookings may be cancelled or amended anytime up to and including the date of arrival, free-of-charge. We are currently only accepting card payments. Contactless card payment is available at the car park exit barriers.

Drop Off / Pick Up

As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence. Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary.

Retail

All retail and catering concessions will reopen during the week commencing 13 July 2020. See the latest retail opening dates here. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.

FAQ

Why are some flights allowed to operate during lockdown?

UK borders remain open and air links for both passengers and freight have been recognised as a key service. The Government has asked airports to remain open where possible, to ensure these essential services are not interrupted. The decision to operate individual flights is a matter for each airline and any passengers using these services will need to adhere to all restrictions imposed both in the UK and in the country of travel.

What precautionary measures are in place at the airport?

Like all UK airports, we are implementing the latest Government guidance. Some of the measures which are currently in place at the airport include:

Enhanced cleaning in the terminal and throughout the site
Installation of additional hand sanitiser units
Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
Protective desk screens and reduced capacity in public areas
Access and egress restrictions (one-way system)
Displaying the latest public health information throughout the airport, including regular announcements

We remain in constant contact with Government and relevant authorities and will implement any new measures as and when directed.

Please help us by ensuring you:

Do not travel if you are unwell
Only travel if you have an essential reason to do so
Maintain a two-metre distance between you and others
Wash hands/use hand sanitiser regularly
Catch coughs and sneezes in a tissue and dispose of after use

Will I be quarantined when I land?

Unless you have visited or stopped in any other country or territory in the preceding 14 days, passengers arriving from exempted countries and territories will not be required to self-isolate on arrival into England.

Passengers arriving from all other countries and territories will be required to self-isolate for 14 days except in very limited situations.

All passengers are required to complete a Government Public Health Passenger Locator Form before arriving in the UK. You cannot submit the form until 48 hours before you’re due to arrive in the UK.

TUI UK has cancelled all holidays to the Balearic Islands and Canary Islands until Tuesday, 4 August 2020, and all holidays to the mainland of Spain until Monday, 10 August 2020. If you arrive in England from Spain you will need to self-isolate.

Are there any health checks on passengers?

Public Health England (PHE) is the UK Government’s lead agency on coronavirus. We are implementing all guidance from Government, including early warning of illnesses on flights and a UK wide public information campaign.

Do I need a face covering to travel through the airport?

The Government’s latest guidance advises wearing face coverings when in the airport, washing hands regularly after touching any surfaces and checking in all baggage including hand luggage.

Some airlines, including Ryanair, have made face masks compulsory. You should check directly with your airline before travelling.

What are you doing to protect passengers?

We are implementing the latest guidance the Government. Some of the measures which are currently in place at the airport include:

Enhanced cleaning in the terminal and throughout the site
Installation of additional hand sanitiser units
Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
Protective desk screens and reduced capacity in public areas
Access and egress restrictions (one-way system)
Displaying the latest public health information throughout the airport, including regular announcements

We remain in constant contact with relevant authorities and will implement any new measures as and when directed.

Where can I find hand sanitiser?

We have hand sanitiser dispensers throughout the terminal.

Will my flight be affected?

Your airline will have the most up-to-date information about individual flights. Please contact your airline directly if you are concerned about the status of a future flight.

Will I be subject to checks when I land in the country I am traveling to?

Passengers must adhere to the latest restrictions imposed both here in the UK and in the country of travel. In many countries, entry is restricted to those with permanent residency rights.

What if I want to change my travel plans?

If you need to change your flights, or your flight has been cancelled, please speak to your airline directly. You may also wish to seek advice from your travel insurance provider.

My airline has cancelled my flight. Can I get a refund for my parking?

All official airport car park bookings come with free cancellation protection. All bookings may be cancelled or amended anytime up to and including the date of arrival, free-of-charge.

Are shops and restaurants open as usual?

All retail and catering concessions will reopen during the week commencing 13 July 2020. See the latest retail opening dates here. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.

Can I come to the terminal if I’m not flying?

Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary. As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence.

I have an early flight. Can I stay in the terminal the night before?

Please do not arrive at the airport any earlier than necessary, typically 2-3 hours before your departure. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.

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Arrivals & Departures

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Pick Up and Drop Off
If you’re dropping friends, colleagues or loved ones at the airport then you can park for up to 30 mins for £3, allowing you time to wave them off.

Entry and Exit Procedure
Entry
- Enter Car Park 1 directly opposite the terminal building.
- Please use the left hand lanes to access the car park.
- On arrival at the car park barrier control panel, press for a token and proceed into the car park to locate a space.
Exit

To make your payment prior to exiting the car park you can:
- use any of the automatic ticket machines in and around the terminal building
- pay at one of the Pay stations in the car park, or
- alternatively, on exit, insert your token into the barrier followed by a credit/debit card. Your card will be debited with the correct amount and your receipt presented
Cash and all major credit cards accepted.