Career Details

We are currently seeking an Aviation Security Supervisor to Supervise day-to-day security operation and resources. Working within an often busy environment, you must be passionate about delivering a consistent level of customer service to all users of the Airport whilst maintaining regulatory compliance.

The main duties of the position include:

• To actively supervise the security department and aviation security programme ensuring compliance to airline, company and regulatory policy and procedures.
• To Provide specific and timely feedback to colleagues regarding all aspects of performance including against defined service standards, customer service and behaviour against company values.
• Assistance with appraisals, attendance management and disciplinary and capability procedures.
• To ensure all aviation security equipment is checked daily, weekly and monthly and remains compliant and maintained to agreed planned maintenance schedules.
• To manage resources to ensure an effective, efficient and compliant operation including management of the daily resource plan.
• To respond to security breaches, incidents and emergencies taking any necessary corrective action and following agreed reporting timelines.
• Assist in the investigation and resolution of complaints ensuring timely recommendations and positive action is taken to resolve problems and risk
• General administrative duties

The successful candidate will be required to work flexible hours to include weekends and unsociable hours, to meet the challenge of seasonal business. This may require the working of additional hours during the summer season and reduced hours during the winter season. The basic salary will remain consistent across all working months.

. We are seeking candidates who are able to :

• Communicate directly and clearly to both colleagues and passengers.
• Have experience in a previous customer service based role.
• Demonstrate exceptional customer service at all times.
• Be enthusiastic, pro-active and have an excellent attention to detail.
• Be able to work both individually and with other members of the team.
• Be successful in carrying out multitasking duties.

Other Requirements of the position:

• Previous experience of supervising a busy team
• Excellent communication and interpersonal skills with an ability to follow procedures
• A calm, organized and logical approach
• Ability to multi-task and prioritise and a proactive approach.
• Right to work in the UK.
• 5 years’ previous work history, along with completion of a criminal record check and counter terrorism check prior to starting (essential).
• Excellent communication skills– both oral and written – experience gained in a face to face customer service environment
• Attention to detail
• Flexible according to operational needs
• Good administration skills, including basic computer skills
• Clean driving licence

What’s on offer:

• Life Assurance
• Workplace pension scheme
• Free on-site parking whilst on duty
• Free Airport parking when you go on holiday (subject to availability)
• Cycle to work scheme
• Discounts on Fred Olsen Holidays
• Discounts with Airport retailers including the Navigator Restaurant and regular employee sales at World Duty Free
• Comprehensive training package and Fantastic career development opportunities
• Full uniform provided

If you are interested please e-mail your CV along with a covering letter/e-mail explaining why you would be suitable for the role to [email protected]

Please note: If you have not heard from us within four weeks please assume your application has not been successful on this occasion.

All applicants must have the right to work in the UK, undertake a Criminal Record check and provide 5 years of checkable referencing history.

Important Notice: Please be aware that neither Bournemouth Airport nor any recruitment partners we work with will ever ask candidates to pay a fee other than for criminal record checks. If you are ever unsure about the legitimacy of a job advert, please contact us directly via email before applying.