Career Details

Customer Service Agent (Passenger Services)

We are recruiting for Customer Service Agents.

The role

To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance, aircraft cleaning and other duties as assigned.


Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Commitment to continuous improvement
Self-motivated and able to work independently

Due to the nature of the work you may be required to lift and move heavy objects.

What’s on offer

Competitive Pay, Pension, Uniform.  Full training given.

£9.71 per hour – 30 hours per week

How to apply

If you are interested e-mail your CV along with a covering letter/e-mail explaining why you would be suitable for the role to [email protected]

Please note if you have not heard from us within four weeks please assume your application has not been successful on this occasion.



Customer Service Agents (Passenger Services)

Contracts up to 30 hours per week

CSA 08/2021