Career Details

Bournemouth International Airport Limited is currently looking for a Cargo Operations Manager. The postholder will be responsible, as far as reasonably practicable, for ensuring a customer focused and compliant service is delivered that meets with regulatory and legislative requirements in a safe and secure environment within the resources allocated.

Key responsibilities:

Efficiency Improvement

• Manage the day-to-day Security Cargo operations and operation of the cargo transit facilities, ensuring the safe compliant and efficient movement of cargo, whilst adhering to HMRC/BF, CAA and ICAO regulations and BOH operating and security protocols.
• Manage and be responsible for the recording and process of cargo through the customs clearance system/software (ie CES).
• Act of the BOH central point of coordination for all cargo operations at BOH. Build and maintain relationships with BOH cargo partners, associated GHAs and airlines.
• Conduct regular reviews of operational work processes to continuously drive efficiency improvement to benefit customers and the Company.
• Maintain oversight of manpower requirements to increase productivity and service provision where possible.
• Liaise with Cargo Sales Team on all operational matters.
• Liaise with customers to support routine and out of hours or weekend operations.
• Liaise with other 3^rd party operators, notably trucking suppliers and satellite ETSF operators.

People Development and Performance Management

• Lead, support and encourage own team to achieve success
• Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
• Supervise and mentor direct reports, encouraging effective collaboration
• Demonstrate leadership and lead by example in accordance with Cathay’s core values
• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
• Maintain active and ongoing dialogue in relation to employee goals and individual performance
• Actively engage with employees to enhance communication and their understanding of department goals
• Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
• Enhance the employee experience in line with the role level and the internal brand promise

Safety and Regulatory Compliance

• Conform to the required safety and security standards achieving all company, local, international aviation, authority and legal requirements
• Make timely or overriding decisions on operations to improve efficiency and comply with safety and security mandates
• Develop and promote a culture of zero tolerance on safety and security incidents
• Ensure that all incidents are fully investigated with remedial actions to eliminate, isolate or minimise the cause to prevent recurrence
• Ensure that the Safety Management System is implemented and is constantly maintained

Service Delivery and Excellence

• Lead the local team to provide excellent and consistent services to customers
• Develop and implement action plans to improve operational performance
• Ensure Cargo Supervisors and Cargo Handling Agents and performing according to agreed standards
• Conduct regular meetings with service providers to review service performance and deficiencies and come up with remedial measures to drive for improvement in a timely and effective manner
• Maintain an overview of adherence to handling processes and procedures and ensure that measurable improvements are made both in processes and adherence
• Review audit reports and ensure action is taken in a timely manner
• Actively support the achievement of the On-Time Performance target for customer aircraft

Knowledge, skills, training and experience

• Experience in cargo, airline or related industry, of which at least 3 years is in a management role
• Knowledge of, and experience in the cargo/freight forwarding environment is a distinct advantage
• Proven success in building, maintaining and leading a team with operations functions
• Established track record in meeting and exceeding set targets
• Strong people and problem-solving skills
• Leads, embraces and adapts to constant change

How to apply

Please submit a copy of your CV via email to [email protected]. If you have not heard from us within four weeks, please assume your application has not been successful on this occasion.