Career Details

Cargo Operations Manager

Bournemouth International Airport Limited is currently looking for a Cargo Operations Manager. The postholder will be responsible, as far as reasonably practicable, for ensuring a customer focused and compliant service is delivered that meets with regulatory and legislative requirements in a safe and secure environment within the resources allocated.

Key responsibilities:

Efficiency Improvement

  • Manage the day-to-day Security Cargo operations and operation of the cargo transit facilities, ensuring the safe compliant and efficient movement of cargo, whilst adhering to HMRC/BF, CAA and ICAO regulations and BOH operating and security protocols.
  • Manage and be responsible for the recording and process of cargo through the customs clearance system/software (ie CES).
  • Act of the BOH central point of coordination for all cargo operations at BOH. Build and maintain relationships with BOH cargo partners, associated GHAs and airlines.
  • Conduct regular reviews of operational work processes to continuously drive efficiency improvement to benefit customers and the Company.
  • Maintain oversight of manpower requirements to increase productivity and service provision where possible.
  • Liaise with Cargo Sales Team on all operational matters.
  • Liaise with customers to support routine and out of hours or weekend operations.
  • Liaise with other 3rd party operators, notably trucking suppliers and satellite ETSF operators.

People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Demonstrate leadership and lead by example in accordance with Cathay’s core values
  • Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
  • Maintain active and ongoing dialogue in relation to employee goals and individual performance
  • Actively engage with employees to enhance communication and their understanding of department goals
  • Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
  • Enhance the employee experience in line with the role level and the internal brand promise

Safety and Regulatory Compliance

  • Conform to the required safety and security standards achieving all company, local, international aviation, authority and legal requirements
  • Make timely or overriding decisions on operations to improve efficiency and comply with safety and security mandates
  • Develop and promote a culture of zero tolerance on safety and security incidents
  • Ensure that all incidents are fully investigated with remedial actions to eliminate, isolate or minimise the cause to prevent recurrence
  • Ensure that the Safety Management System is implemented and is constantly maintained

Service Delivery and Excellence

  • Lead the local team to provide excellent and consistent services to customers
  • Develop and implement action plans to improve operational performance
  • Ensure Cargo Supervisors and Cargo Handling Agents and performing according to agreed standards
  • Conduct regular meetings with service providers to review service performance and deficiencies and come up with remedial measures to drive for improvement in a timely and effective manner
  • Maintain an overview of adherence to handling processes and procedures and ensure that measurable improvements are made both in processes and adherence
  • Review audit reports and ensure action is taken in a timely manner
  • Actively support the achievement of the On-Time Performance target for customer aircraft

Knowledge, skills, training and experience

  • Experience in cargo, airline or related industry, of which at least 3 years is in a management role
  • Knowledge of, and experience in the cargo/freight forwarding environment is a distinct advantage
  • Proven success in building, maintaining and leading a team with operations functions
  • Established track record in meeting and exceeding set targets
  • Strong people and problem-solving skills
  • Leads, embraces and adapts to constant change

How to apply

Please submit a copy of your CV via email to [email protected]. If you have not heard from us within four weeks, please assume your application has not been successful on this occasion.

Cargo Operations Manager



£30,000 - £32,000 per annum