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Special Assistance

Airport Accessibility: Persons with Reduced Mobility

Assistance provided at the Airport

Bournemouth Airport has a reputation for being a friendly, easy to use airport.

We hope the following information will help you to plan your trip and provide a stress free start to your journey.

Facilities and services available:

  • Parking
  • Wheelchairs
  • Boarding the aircraft
  • Toilet facilities
  • Telephones

Performance Standards

Click here to view our Performance Service Standards

Our Performance

Passenger Service Performance April to September 2015

Passenger Service Performance October to March 2016

Passenger Service Performance April to September 2016

Passenger Service Performance October 2016 to March 2017

PRM quality assurance survey

If you wish to provide feedback regarding the quality of assistance provided for passengers with reduced mobility at Bournemouth Airport, please complete this short survey.

Obtain Assistance

Obtain Assistance

It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods - travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites). These booking details will then be passed to our disability service provider.

For general enquiries please contact the helpdesk on 07534988571.

Getting to the airport

With convenient road and rail links to the whole region and beyond, Bournemouth Airport is a genuinely well connected airport. 

Getting to the airport
Airport Security

Airport Security

All our Security Officers are trained in Equality & Diversity to enable them to understand sensitivities regarding disabilities. Our Security staff are obliged to carry out a hand search whenever a passenger activates the Archway Metal Detector, if you are a wheelchair user that’s likely to be the case.

Walking aids are provided to assist passengers through the Archway Metal Detector and seating is available close to the AMD, there is also a private search area available within the security screening area. Water is available if required and If you need to take liquid medication in your hand luggage this will be screened using specific equipment.

For a comprehensive breakdown of the security procedures in place at the airport and how these specifically refer to persons with reduced mobility, please refer to our dedicated Security Procedures page.

Mobility Equipment

Travelling with an Electric Mobility Aid

At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.

You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter. The airline will also require the make and model of your mobility equipment along with the weight and dimensions, this information is required to make your electric mobility aid safe for travel.

When you arrive at Bournemouth Airport for your departure flight, please proceed to one of the Help points or Information Desk within the Terminal. From this point a member of staff will assess your needs and will ensure that your electric mobility aid is safe for travel.

You can remain in your electric mobility aid right up to the aircraft door. However, staff may ask you to transfer to one of our wheelchairs at the gate. By doing this your electric mobility aid can be taken to the aircraft side for loading in a timely manner. staff will then board you on your flight.

On arrival at Bournemouth Airport you will be met by a member of staff who will collect your electric mobility aid from the aircraft hold, and will then assist you through the arrivals process. If there is a problem with your electric mobility aid on arrival at Bournemouth Airport will provide a courtesy wheelchair.

Mobility Equipment
Assistance Dogs

Assistance Dogs

Assistance dogs are allowed into the terminal building and may travel on aircraft, providing they comply with the Pets Travel Scheme (PETS).

For advice on flying with your assistance dog contact:

www.guidedogs.org.uk or www.hearingdogs.org.uk

Useful contacts

Bournemouth Airport (main switchboard) - 01202 364 000
Disability service provider - 07534988571

Useful web links:

www.gov.uk/transport-disabled/planes

The UK government code of practice for access to air travel for disabled people may be found at: www.dft.gov.uk

PRM helpline

For general enquiries please contact the helpdesk on 07534988571

Further Links