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Frequently Asked Questions

At Bournemouth Airport, it’s our mission to make your journey as smooth and simple as possible, so we’ve compiled a list of our most frequently asked questions – and a short answer to each.

Start by choosing a category from the drop-down menu below, then click on a question to jump straight to the answer.

We’ve tried to cover as many popular topics as possible, but if you can’t find the answer to your question here, please get in touch.

Bournemouth Airport is fully Wi-Fi (wireless connection) enabled with T-Mobile and there are hotspots throughout the terminal.

Yes, our bar and restaurant in the departure lounge will be open during these times. Take a look at your options here.

Find out more about shops and services available at Bournemouth Airport.

If you wish to make a comment about any aspect of service at Bournemouth Airport, please complete our simple online feedback form. We will respond to your comment as soon as possible.

Go to our online feedback form.

For items lost at the airport call +44 (0) 1202 364183 available 24-hours per day.

Yes, a £1.50 administration fee is charged.

The car park booking terms and conditions can be found here

Bournemouth Airport car parks have been continually awarded Park Mark® Accreditation. This means you're visiting a safer parking area that has been vetted by the Police and has measures in place in order to create a safer environment for both you and your vehicle.

The car park booking terms and conditions can be found here

There’s more information here on this website. Find out more about working at the airport.

For lost baggage or items which have been left on the aircraft please call Swissport on +44 (0) 1202 364318 available Monday - Friday 0900 -1700 (24 hour message service).

We introduced this charge because, like many other regional airports, Bournemouth Airport has seen passenger numbers decline during the recession. Despite that, we invested over £45 million in redeveloping the airport. Although passenger numbers are slowly recovering, we need to continue improving the airport to attract the new airlines and destinations that our passengers tell us they want.

We have examined what some other similar sized airports are doing and considered different options but we settled upon introducing this charge. Other regional airports around the country have also recently introduced a range of charges for drop off/ pick up.

Although only a minority of passengers will be affected, the extra revenue that it will generate will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Bournemouth Airport’s car park charges are amongst the lowest in the UK which is why the majority of our passengers leave their cars at the airport while they are away. The new charge will have no impact on these passengers at all.

The charge, of course, has a secondary environmental benefit, as it reduces the number of car journeys to and from the airport. However the primary rationale is commercial.

In addition, passengers who live in Bournemouth can take advantage of our hourly shuttle bus service, which is also a more sustainable form of transport.

This varies from company to company so your airline or tour operator will let you know how much luggage you can take free of charge. This is usually printed on your ticket or confirmation.

If your luggage is over-weight, or you have too many pieces, the charges can be high. Alternatively the airline could insist you leave some of it behind. If you are taking a series of connecting flights, find out about the luggage allowance for all parts of your journey, as some may differ.

For the safety of airport workers, restrictions are being introduced on the weight of individual bags. Please refer to your airline or tour operator’s terms and conditions for full details.

All your electrical goods should preferably be packed in your hold luggage, although they can also be packed in your hand baggage.

Yes, a £1.50 administration fee is charged.

Parking is charged per day or part thereof. All prices shown are in GBP and include VAT at 20%.

You may amend your booking up to 24 hours before your car parking commences, by calling 0800 630 0297*.

*Calls are free from landlines and mobiles. Our team are ready to help with your booking between 9am & 6pm daily.

Alternatively you can do it online, or call 0800 630 0297 for our Customer Service and Feedback Teams.

Amend my booking

Please note if you booked during a sale or at a lower price and that rate is no longer available, the current rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

PLEASE NOTE: Only Premium Parking and Car Park 1 bookings with cancellation protection can be amended or cancelled 

You may cancel your booking up to 24 hours before your car parking commences.

To cancel your booking, please call 0800 630 0297*

Call 0800 630 0297 for our Customer Service and Feedback Teams

Our team are ready to help with your booking between 9am & 6pm daily.

*Calls are free from landlines and mobiles. 

Where specified in the product details some special offer bookings cannot be amended or cancelled.

To do it online, click through to our amend or cancel booking section.

PLEASE NOTE: Only Premium Parking and Car Park 1 bookings with cancellation protection can be amended or cancelled

If you can’t see the answer to your question above, please call 0800 630 0297* Opening hours are from 9am–6pm Monday to Friday, and 9am–6pm Saturday and Sunday.

Call 0800 630 0297 for our Customer Service and Feedback Teams

*Calls are free from landlines and mobiles. 

Yes, the coordinates below will direct you to the car park entrance, please enter your chosen car park coordinates carefully into your Sat Nav:

Car Park 1 N50.77804 W1.831712

Car Park 2 N50.77907 W1.83166

The airport is clearly signposted just off the A338. The airport postcode is BH23 6SE.

Please see our travel checklist which will help you to plan what to pack and where before you arrive at the airport.

Electronics Ban – Inbound Flights

In line with the Government announcement regarding all UK airports, electronic items larger than 16 x 9.3 x 1.5 cm will not be allowed into the cabin of flights coming into Bournemouth Airport from Turkey.

These items must go into the hold and passengers are advised to liaise with their airline on how to facilitate this.

This will only affect passengers flying into Bournemouth from Turkey, and not any departing from here. It will however affect passengers’ return journey, when they come back into Bournemouth Airport.

For more information please visit https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items.

This varies from company to company so your airline or tour operator will let you know how much luggage you can take free of charge. This is usually printed on your ticket or confirmation.

If your luggage is over-weight, or you have too many pieces, the charges can be high. Alternatively the airline could insist you leave some of it behind. If you are taking a series of connecting flights, find out about the luggage allowance for all parts of your journey, as some may differ.

For the safety of airport workers, restrictions are being introduced on the weight of individual bags. Please refer to your airline or tour operator’s terms and conditions for full details.

Should you need to speak to us please call us on 01202 364 000.

Please visit the Foreign & Commonwealth Office website for information on the safety of destinations worldwide.

We introduced this charge because, like many other regional airports, Bournemouth Airport has seen passenger numbers decline during the recession. Despite that, we invested over £45 million in redeveloping the airport. Although passenger numbers are slowly recovering, we need to continue improving the airport to attract the new airlines and destinations that our passengers tell us they want.

We have examined what some other similar sized airports are doing and considered different options but we settled upon introducing this charge. Other regional airports around the country have also recently introduced a range of charges for drop off/ pick up.

Although only a minority of passengers will be affected, the extra revenue that it will generate will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Bournemouth Airport’s car park charges are amongst the lowest in the UK which is why the majority of our passengers leave their cars at the airport while they are away. The new charge will have no impact on these passengers at all.

The charge, of course, has a secondary environmental benefit, as it reduces the number of car journeys to and from the airport. However the primary rationale is commercial.

In addition, passengers who live in Bournemouth can take advantage of our hourly shuttle bus service, which is also a more sustainable form of transport.

1. How do I amend my booking?

You may amend your booking up to 24 hours before your car parking commences, online or by calling our Customer Contact Centre on the following free phone number:

Bournemouth Airport queries: 0800 630 0297

Our team are ready to help with your booking between 9am & 6pm daily.

To amend your booking online, please re-visit the website you used to book and following the online instructions or click the links below. If you booked with one of our sales agents please get in touch with them directly.

Bournemouth Airport parking amendments

Amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.

Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

 

2. How do I cancel my car park booking?

Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Cancellations must be made at least 24 hours prior to your scheduled car park arrival time/date. You may cancel your booking online or by calling our Customer Contact Centre on the following free phone number:

Bournemouth Airport queries: 0800 630 0297

Our team are ready to help with your booking between 9am & 6pm daily.

To cancel your booking online, please re-visit the website you used to book and following the online instructions or click the links below. If you booked with one of our sales agents please get in touch with them directly.

Bournemouth Airport parking cancellations

When you cancel your booking, a £7.50 administration charge will be levied and deducted from the refunded amount. The £7.50 administration charge will not apply if you chose to purchase the Cancellation Protection as part of your booking and are cancelling at least 24 hours prior to your car park arrival date.

Bookings made less than 24 hours before departure cannot be cancelled and are non-refundable.

Customers who have booked via a third party should contact them directly.

 

3. My booking reference is not recognised on your website. What should I do?

If you are trying to amend or cancel your booking online via our website link below:

https://book.bournemouthairport.com/Shop/BOH/ParkingAmendCancel

and your booking reference is not recognised, it is likely that the booking has been made through a third-party site. Please check your booking confirmation email for information regarding how to amend/cancel your booking or click on the link below for third party contact details:

http://www.bournemouthairport.com/help/third-party-contacts/

 

4. What happens after I have made my booking?

You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records as you will need this information at the airport.

We will also send you a booking confirmation email. Please ensure that your vehicle registration details are correct as this is used to give you access to the car park. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned.

You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.

Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly. You can also contact our Customer Contact Centre on the following free phone number and ask for your confirmation email to be resent:

Bournemouth Airport queries: 0800 630 0297

 

5. Can I make a booking today to park at the airport today?

Yes. Bookings can be made up to at least 2 hours prior to your arrival time at the relevant Airport.

All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.

 

6. My vehicle details have changed. What should I do?

You may amend your vehicle details on your booking up to 24 hours before your car parking commences, online or by calling our Customer Contact Centre on the following free phone number:

Bournemouth Airport queries: 0800 630 0297

Our team are ready to help with your booking between 9am & 6pm daily.

To amend your vehicle details on your car park booking online, please re-visit the website you used to book and following the online instructions or click the link below.

https://book.bournemouthairport.com/Shop/BOH/ParkingAmendCancel

If you booked with one of our sales agents please get in touch with them directly.

 

7. What if I return later than the date/time on the booking?

You will be charged for the additional days in which you stay in the car park, based on the overstay rate applicable to the car park and Airport.

For further details of these Overstay charges please refer to the terms and conditions on your booking confirmation or to ‘Section 6. Car Park Conditions of Use’ in the car parking terms and conditions on the Airport website.

Please note overstay charges are only applicable if you leave the car park 6 hours after the departure date and time entered at time of booking.

8. What are the differences between our car parks?

All our car parks are on site and are managed locally by the Airport.

However, the price can vary dependent on availability, car parking facilities and distance to the terminals. View information on all our car parks at a glance to decide which one is most suitable to your needs.

All our Airport car parks are a tarmac surface and all have the Park Mark® Accreditation.

 

9. Are there any height restrictions?

A height restriction of 2.0 metres (6 ft. 6 inches) applies to all Meet & Greet car parks and all multi-storey car parks across all the Airport sites.

Trailers are not permitted in any of our parking facilities.

 

10. How safe are the Airport car parks?

The Airport car parks have been awarded Park Mark® Accreditation.

This means you're visiting a safer parking area that has been vetted by the British Parking Association (BPA) and has measures in place in order to create a safer environment for both you and your vehicle.

 

11. I have a Satellite Navigation System, are co-ordinates available for the car parks?

Yes, the coordinates stated on your email booking confirmation will direct you to the car park entrance. Please enter your chosen car park coordinates carefully into your Sat Nav.

 

12. What is the minimum length of time I can park?

There is no minimum stay duration for any of our Bournemouth Airport car parks.

13. What if I have pre-booked and my vehicle is not recognised by ANPR?

If your vehicle has not been recognised by our automatic number plate recognition (ANPR) cameras, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:

QR Code

If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.

 

14. What is Automatic Number Plate Recognition (ANPR)?

Automatic Number Plate Recognition is used for pre-book customers only.

If you have pre-booked your parking, drive up to the barrier, once the ANPR cameras have recognised your vehicle registration the barrier will raise so you may enter the car park.

If for any reason the ANPR cameras do not recognise your vehicle registration plate (if the vehicle plate is obscured by dirt/snow etc.), the barrier will not lift. In this instance, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:

QR Code

 

If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.

15. What payment methods are accepted for pre-booking?

Payment must be made in advance and online. We accept all major credit cards, debit cards and PayPal for pre-booking.

Please note if you choose to pay by credit card or prepaid card, you will be charged a 2.5% credit card handling fee. We do not charge a fee for debit cards.

We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.

 

16. How do I know my payment details are secure?

To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.

You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

17. I have booked parking in advance. What do I need to bring to the airport?

All you need is your booking confirmation e-mail. Either accessible via your mobile device or as a printed hard copy.

This will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.

 

18. I have booked parking in advance. At the car park, what should I do?

Approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verify this against your booking details and the barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.

If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:

QR Code

If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.

Please do not press for a token to gain access to the car park, as this is not required and doing so will disable the ANPR system in relation to your booking, resulting in issues arising when trying to exit the car park.

 

19. What process do I follow if I pre-booked Long Stay, Mid Stay or Short Stay parking?

If you have pre-booked long stay, mid stay or short stay car parking, approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verify this against your booking details and the barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.

If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:

QR Code

If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.

20. I have a blue disabled parking permit. Where should I park?

Please be aware, under no circumstances can we reserve a space for blue badge holders.

We offer dedicated parking for Blue Badge holders, located close to the terminal and with wider parking bays. Assistance points, with a telephone and seating area, are also available.

21. Why is there no availability for the dates I am trying to book?

Lack of car park availability could be due to:

  • The car park being fully booked for all or part of your stay;
  • Because the booking conditions for the car parking product have not been met; or
  • Because you are trying to book for less than the minimum stay.

Try adjusting your selection or choose another car park. For Meet & Greet bookings, please check to ensure that you have entered the correct arrival time.

If you are still experiencing problems, please contact our Customer Contact Centre, on the following free phone number, who can advise on a suitable alternative car park:

Bournemouth Airport car park queries: 0800 630 0297 

22. How are parking charges calculated on this website?

Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking.

For example if you are travelling on a Monday and returning the following Monday you will be charged for 8 days.

All prices shown are in GBP and include VAT at 20%.

Car parking charges will also vary according to:

  • The time of year;
  • Location of car park in relation to the terminal; and
  • How far you book in advance.

23. Where do I park if I'm collecting or dropping someone off?

If you're dropping friends, colleagues or loved ones at the airport then you can park for up to 30 mins for £3.00, allowing you time to wave them off.

 

24. Why does the airport charge for drop off and pick up?

Although only a minority of passengers will be affected by this charge, the revenue generated will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Other regional airports around the country have also introduced a range of charges for drop off/ pick up.

24. I have a car parking question that is not listed. Who do I contact? 

If you can’t see the answer to your question above, or for any other general enquires please call our Customer Contact Centre on the following free phone number:

Bournemouth Airport queries: 0800 630 0297

Opening hours are 9am – 6pm, 7 days a week.

For third party bookings, passengers should refer to their initial provider.

Please see our travel checklist which will help you to plan what to pack and where before you arrive at the airport.

Should you need to speak to us please call us on 01202 364 000.

As a general rule, check-in opens 2-3 hours before departure. As check-in times can vary from airline to airline, please check your ticket or confirmation.

Bournemouth Airport offers an expanding range of destinations in Europe. View our list of current destinations.

Please visit the Foreign & Commonwealth Office website for information on the safety of destinations worldwide

Further Links