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Frequently Asked Questions

At Bournemouth Airport, it’s our mission to make your journey as smooth and simple as possible, so we’ve compiled a list of our most frequently asked questions – and a short answer to each.

Start by choosing a category from the drop-down menu below, then click on a question to jump straight to the answer.

We’ve tried to cover as many popular topics as possible, but if you can’t find the answer to your question here, please get in touch.

Bournemouth Airport is fully Wi-Fi (wireless connection) enabled with T-Mobile and there are hotspots throughout the terminal.

Yes, our bar and restaurant in the departure lounge will be open during these times. Take a look at your options here.

Find out more about shops and services available at Bournemouth Airport.

If you wish to make a comment about any aspect of service at Bournemouth Airport, please complete our simple online feedback form. We will respond to your comment as soon as possible.

Go to our online feedback form.

For items lost at the airport call +44 (0) 1202 364183 available 24-hours per day.

Yes, a £1.50 administration fee is charged.

The car park booking terms and conditions can be found here

Bournemouth Airport car parks have been continually awarded Park Mark® Accreditation. This means you're visiting a safer parking area that has been vetted by the Police and has measures in place in order to create a safer environment for both you and your vehicle.

The car park booking terms and conditions can be found here

There’s more information here on this website. Find out more about working at the airport.

For lost baggage or items which have been left on the aircraft please call Swissport on +44 (0) 1202 364318 available Monday - Friday 0900 -1700 (24 hour message service).

We introduced this charge because, like many other regional airports, Bournemouth Airport has seen passenger numbers decline during the recession. Despite that, we invested over £45 million in redeveloping the airport. Although passenger numbers are slowly recovering, we need to continue improving the airport to attract the new airlines and destinations that our passengers tell us they want.

We have examined what some other similar sized airports are doing and considered different options but we settled upon introducing this charge. Other regional airports around the country have also recently introduced a range of charges for drop off/ pick up.

Although only a minority of passengers will be affected, the extra revenue that it will generate will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Bournemouth Airport’s car park charges are amongst the lowest in the UK which is why the majority of our passengers leave their cars at the airport while they are away. The new charge will have no impact on these passengers at all.

The charge, of course, has a secondary environmental benefit, as it reduces the number of car journeys to and from the airport. However the primary rationale is commercial.

In addition, passengers who live in Bournemouth can take advantage of our hourly shuttle bus service, which is also a more sustainable form of transport.

This varies from company to company so your airline or tour operator will let you know how much luggage you can take free of charge. This is usually printed on your ticket or confirmation.

If your luggage is over-weight, or you have too many pieces, the charges can be high. Alternatively the airline could insist you leave some of it behind. If you are taking a series of connecting flights, find out about the luggage allowance for all parts of your journey, as some may differ.

For the safety of airport workers, restrictions are being introduced on the weight of individual bags. Please refer to your airline or tour operator’s terms and conditions for full details.

All your electrical goods should preferably be packed in your hold luggage, although they can also be packed in your hand baggage.

Yes, a £1.50 administration fee is charged.

Parking is charged per day or part thereof. All prices shown are in GBP and include VAT at 20%.

You may amend your booking up to 24 hours before your car parking commences, by calling 0800 630 0297*.

*Calls are free from landlines and mobiles. Our team are ready to help with your booking between 9am & 6pm daily.

Alternatively you can do it online, or call 0800 630 0297 for our Customer Service and Feedback Teams.

Amend my booking

Please note if you booked during a sale or at a lower price and that rate is no longer available, the current rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

PLEASE NOTE: Only Premium Parking and Standard Parking bookings with cancellation protection can be amended or cancelled 

You may cancel your booking up to 24 hours before your car parking commences.

To cancel your booking, please call 0800 630 0297*

Call 0800 630 0297 for our Customer Service and Feedback Teams

Our team are ready to help with your booking between 9am & 6pm daily.

*Calls are free from landlines and mobiles. 

Where specified in the product details some special offer bookings cannot be amended or cancelled.

To do it online, click through to our amend or cancel booking section.

PLEASE NOTE: Only Premium Parking and Standard Parking bookings with cancellation protection can be amended or cancelled

If you can’t see the answer to your question above, please call 0800 630 0297* Opening hours are from 9am–6pm Monday to Friday, and 9am–6pm Saturday and Sunday.

Call 0800 630 0297 for our Customer Service and Feedback Teams

*Calls are free from landlines and mobiles. 

Yes, the coordinates below will direct you to the car park entrance, please enter your chosen car park coordinates carefully into your Sat Nav:

Car Park 1 N50.77804 W1.831712

Car Park 2 N50.77907 W1.83166

The airport is clearly signposted just off the A338. The airport postcode is BH23 6SE.

Please see our travel checklist which will help you to plan what to pack and where before you arrive at the airport.

This varies from company to company so your airline or tour operator will let you know how much luggage you can take free of charge. This is usually printed on your ticket or confirmation.

If your luggage is over-weight, or you have too many pieces, the charges can be high. Alternatively the airline could insist you leave some of it behind. If you are taking a series of connecting flights, find out about the luggage allowance for all parts of your journey, as some may differ.

For the safety of airport workers, restrictions are being introduced on the weight of individual bags. Please refer to your airline or tour operator’s terms and conditions for full details.

Should you need to speak to us please call us on 01202 364 000.

Please visit the Foreign & Commonwealth Office website for information on the safety of destinations worldwide.

We introduced this charge because, like many other regional airports, Bournemouth Airport has seen passenger numbers decline during the recession. Despite that, we invested over £45 million in redeveloping the airport. Although passenger numbers are slowly recovering, we need to continue improving the airport to attract the new airlines and destinations that our passengers tell us they want.

We have examined what some other similar sized airports are doing and considered different options but we settled upon introducing this charge. Other regional airports around the country have also recently introduced a range of charges for drop off/ pick up.

Although only a minority of passengers will be affected, the extra revenue that it will generate will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Bournemouth Airport’s car park charges are amongst the lowest in the UK which is why the majority of our passengers leave their cars at the airport while they are away. The new charge will have no impact on these passengers at all.

The charge, of course, has a secondary environmental benefit, as it reduces the number of car journeys to and from the airport. However the primary rationale is commercial.

In addition, passengers who live in Bournemouth can take advantage of our hourly shuttle bus service, which is also a more sustainable form of transport.

Yes, a £1.50 administration fee is charged.

If you have pre booked follow the instructions as detailed in your booking confirmation. If you have not pre booked you can either take a token on entry and pay at the pay stations in the terminal buildings when you leave OR insert your credit/debit card at the exit barrier. The card will be automatically charged with the correct amount.

Yes. Although there is no restriction on length of stay, a minimum 2 day charge will apply to all bookings.

Parking is charged per day or part thereof. All prices shown are in GBP and include VAT at 20%.

You may amend your booking up to 24 hours before your car parking commences, by calling 0800 630 0297*.

Our team are ready to help with your booking between 9am & 6pm daily.

*Calls are free from landlines and mobiles.

Alternatively you can do it online, or call 0800 630 0297 for our Customer Service and Feedback Teams.

Amend my booking

Please note if you booked during a sale or at a lower price and that rate is no longer available, the current rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

PLEASE NOTE: Only Premium Parking and Standard Parking bookings with cancellation protection can be amended or cancelled 

You may cancel your booking up to 24 hours before your car parking commences.

To cancel your booking, please call 0800 630 0297*

Our team are ready to help with your booking between 9am & 6pm daily.

Call 0800 630 0297 for our Customer Service and Feedback Teams

*Calls are free from landlines and mobiles. 

Where specified in the product details some special offer bookings cannot be amended or cancelled.

Cancel online through our amend or cancel booking section.

PLEASE NOTE: Only Premium and Flexible parking can be amended or cancelled

To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.

You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

Bournemouth Airport car parks have been continually awarded Park Mark® Accreditation. This means you're visiting a safer parking area that has been vetted by the Police and has measures in place in order to create a safer environment for both you and your vehicle.

Please proceed to car park 1. Once you arrive at the car park barrier control panel, take a token from the slot. The barrier will lift automatically if you have pre-booked. If a token is not present, please press the intercom button for assistance. Please ensure you bring your booking confirmation with you.

Once you have your token proceed to the designated disabled parking spaces, which will be clearly sign-posted. Once parked please ensure your blue badge is on display.

Please Note: Disabled spaces are also available in our Turn Up car park.

Find out more about PRM assistance by visiting the Airport Accessibility page.

 

If you can’t see the answer to your question above, please call 0800 630 0297* Opening hours are 9am – 6pm, 7 days a week.

Call 0800 630 0297 for our Customer Service and Feedback Teams

*Calls are free from landlines and mobiles.

Yes, the coordinates below will direct you to the car park entrance, please enter your chosen car park coordinates carefully into your Sat Nav:

Car Park 1 N50.77804 W1.831712

Car Park 2 N50.77907 W1.83166

You can update your vehicle details free of charge up to 24 hours before your parking commences, by calling 0800 630 0297*, or you can do it online.

Our team are ready to help with your booking between 9am & 6pm daily.

*Calls are free from landlines and mobiles.

Alternatively, call 0800 630 0297 for our Customer Service and Feedback Teams.

Manage my booking

You will receive an on-screen confirmation, detailing your booking reference and instructions. Please print this page for your records as you’ll need this information at the airport.

We will also send you a confirmation email. Failure to receive this confirmation email has no bearing on the status of your booking.

Pre-booking via the website or call centre

We accept Visa, MasterCard, Delta, Maestro, American Express, JCB, Electron and Solo for pre-booking. We are unable to accept any other form of payment via this website or the call centre. Please note if you choose to pay by credit card, you will be charged a £1.50 credit card fee. We do not charge a fee for debit cards.

Payment at the car park

We accept all major credit and debit cards as well as cash at the car park pay machines. Receipts are available on request. Please note if you choose to pay by credit card, you will be charged a £1.50 credit card fee. We do not charge a fee for debit cards.

We introduced this charge because, like many other regional airports, Bournemouth Airport has seen passenger numbers decline during the recession. Despite that, we invested over £45 million in redeveloping the airport. Although passenger numbers are slowly recovering, we need to continue improving the airport to attract the new airlines and destinations that our passengers tell us they want.

We have examined what some other similar sized airports are doing and considered different options but we settled upon introducing this charge. Other regional airports around the country have also recently introduced a range of charges for drop off/ pick up.

Although only a minority of passengers will be affected, the extra revenue that it will generate will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Bournemouth Airport’s car park charges are amongst the lowest in the UK which is why the majority of our passengers leave their cars at the airport while they are away. The new charge will have no impact on these passengers at all.

The charge, of course, has a secondary environmental benefit, as it reduces the number of car journeys to and from the airport. However the primary rationale is commercial.

In addition, passengers who live in Bournemouth can take advantage of our hourly shuttle bus service, which is also a more sustainable form of transport.

Please see our travel checklist which will help you to plan what to pack and where before you arrive at the airport.

Should you need to speak to us please call us on 01202 364 000.

As a general rule, check-in opens 2-3 hours before departure. As check-in times can vary from airline to airline, please check your ticket or confirmation.

Bournemouth Airport offers an expanding range of destinations in the UK and Europe. View our list of current destinations.

Please visit the Foreign & Commonwealth Office website for information on the safety of destinations worldwide

Further Links