Frequently Asked Questions


At Bournemouth Airport, it’s our mission to make your journey as smooth and simple as possible, so we’ve compiled a list of our most frequently asked questions – and a short answer to each.

Start by choosing a category from the drop-down menu below, then click on a question to jump straight to the answer.

We’ve tried to cover as many popular topics as possible, but if you can’t find the answer to your question here, please get in touch >

Am I charged for using my credit card to make a car park booking?

Yes, a £1.50 administration fee is charged.

How are parking charges calculated on this website?

Parking is charged per day or part thereof. All prices shown are in GBP and include VAT at 20%.

How do I amend my car park booking?

You may amend your booking up to 24 hours before your car parking commences, by calling 0871 310 5556*.

*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

Alternatively you can do it online, or call 0330 333 03 04 for our Customer Service and Feedback Teams.

Amend my booking

Please note if you booked during a sale or at a lower price and that rate is no longer available, the current rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

Only VIP Parking, Flexible Parking and Meet & Greet Parking can be amended or cancelled.

How do I cancel my car park booking?

You may cancel your booking up to 24 hours before your car parking commences.

To cancel your booking, please call 0871 310 5556*

Call 0330 333 03 04 for our Customer Service and Feedback Teams

*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

Where specified in the product details some special offer bookings cannot be amended or cancelled.

Or you can do it online. Cancel my booking

PLEASE NOTE:†Only VIP Parking, Flexible Parking and Meet & Greet Parking can be amended or cancelled.

I have a car parking question. Who do I contact?

If you can’t see the answer to your question above, please call 0871 310 5556* Opening hours are 8am – 9pm, 7 days a week.

Call 0330 333 03 04 for our Customer Service and Feedback Teams

*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

I have a Satellite Navigation System, are co-ordinates available for the car parks?

Yes, the coordinates below will direct you to the car park entrance, please enter your chosen car park coordinates carefully into your Sat Nav:

Car Park 1 N50.77804 W1.831712

Car Park 2 N50.77907 W1.83166

What are the latest security requirements - what can I take on the aircraft?

Please see our travel checklist which will help you to plan what to pack and where before you arrive at the airport.

What is my luggage allowance?

This varies from company to company so your airline or tour operator will let you know how much luggage you can take free of charge. This is usually printed on your ticket or confirmation.

If your luggage is over-weight, or you have too many pieces, the charges can be high. Alternatively the airline could insist you leave some of it behind. If you are taking a series of connecting flights, find out about the luggage allowance for all parts of your journey, as some may differ.

For the safety of airport workers, restrictions are being introduced on the weight of individual bags. Please refer to your airline or tour operator’s terms and conditions for full details.

What is our telephone number?

Should you need to speak to us please call us on 01202 364 000.

What shops and services can I find at the airport?

To find out more about the shops and services please see.

Where can I get advice about the safety of travel to foreign countries?

Please visit the Foreign & Commonwealth Office website for information on the safety of destinations worldwide.

Why has the airport introduced a charge for drop off and pick up?

We introduced this charge because, like many other regional airports, Bournemouth Airport has seen passenger numbers decline during the recession. Despite that, we invested over £45 million in redeveloping the airport. Although passenger numbers are slowly recovering, we need to continue improving the airport to attract the new airlines and destinations that our passengers tell us they want.

We have examined what some other similar sized airports are doing and considered different options but we settled upon introducing this charge. Other regional airports around the country have also recently introduced a range of charges for drop off/ pick up.

Although only a minority of passengers will be affected, the extra revenue that it will generate will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.

Bournemouth Airport’s car park charges are amongst the lowest in the UK which is why the majority of our passengers leave their cars at the airport while they are away. The new charge will have no impact on these passengers at all.

The charge, of course, has a secondary environmental benefit, as it reduces the number of car journeys to and from the airport. However the primary rationale is commercial.

In addition, passengers who live in Bournemouth can take advantage of our hourly shuttle bus service, which is also a more sustainable form of transport.†


Sign up to our newsletter