Accessibility for disabled passengers
Bournemouth Airport has a reputation for being a friendly, easy to use airport.
We hope the following information will help you to plan your trip and provide a stress free start to your journey.
Booking assistance
It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods - travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites). These booking details will then be passed to our new disability service provider, G4S.
For general enquiries please contact the G4S helpdesk on 07525 736253
Facilities and services
Parking
Disabled ‘drop off’ and parking spaces are located in Car Park 1 for any length of stay. Normal car park charges apply. Unfortunately increased security measures mean that vehicles are no longer able to park at the front of the terminal building.
On arrival at Bournemouth Airport
• If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should contact the G4S staff using the help point located in Car Park 1
• Alternatively, contact the G4S staff using the help point located next to the Information Desk which is located in the main terminal building.
Wheelchairs
If you need to borrow a wheelchair whilst at the airport, please contact the G4S staff using any of the help point at the airport . Wheelchairs are available free of charge, but please note are subject to availability.
Boarding the aircraft
G4S has a range of equipment to help you board the aircraft quickly and efficiently. They will discuss individual requirements with you and arrange the most appropriate type of help.
Passenger Assistance
These new areas are easy to locate and can be found adjacent to the Information Desk, in the Departure Lounge and in the International and Domestic Arrivals Halls.
Toilet facilities
There are fully equipped disabled toilets located in all areas of the terminal building.
Telephones
Public telephones are available in the terminal. Lowered units may be found in the airside restaurant area.
Terminal redevelopment
Bournemouth Airport is currently undergoing a major redevelopment programme. The location of some facilities may change during this period.
Assistance dogs
Assistance dogs are allowed into the terminal building and may travel on aircraft, providing they comply with the Pets Travel Scheme (PETS).
For advice on flying with your assistance dog contact:
www.guidedogs.org.uk or www.hearingdogs.org.uk
Useful contacts
Bournemouth Airport (main switchboard) - 0845 478 6714
G4S - 07525 736253
Useful web links:
www.dptac.gov.uk/planes
www.flying-with-disability.org
The UK government code of practice for access to air travel for disabled people may be found at: www.dft.gov.uk
European legislation
The Regulation No 1107/2006 concerns the rights of disabled persons and persons with reduced mobility when travelling by air.
From the 26 July 2008 new European legislation (Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air) comes into force.
The aim of this legislation is to ensure that consistently high quality disabled assistance is provided at airports throughout the European community.
The airport will have overall responsibility and management of this new service.
Bournemouth Airport have appointed a specialist Company, G4S – who will provide assistance for all our disabled customers.
In order to comply with Article 9 clause 3 of the new legislation we are publishing our table of service standards.